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production process

  • 1

    Equipment design

    Engineers will develop design drawings of the equipment's functions, structure and dimensions based on customer needs and technical requirements.
  • 2

    Raw material preparation

    We will prepare various raw materials and parts according to customer product requirements to ensure smooth production.
  • 3

    Parts processing

    The purchased raw materials will be processed and manufactured to produce various parts of the equipment. This process usually includes cutting, stamping, welding, bending and other process steps, as well as special processes such as heat treatment and surface treatment.
  • 4

    Parts assembly

    Assemble each part according to the requirements of the design drawings, and debug and adjust to ensure the normal operation of the equipment.
  • 5

    Testing and debugging

    By testing and testing each function of the equipment Test to ensure that the performance and quality of the equipment meet the requirements, adjust and optimize the parameters of the equipment to make the equipment reach the best working state.
  • 6

    Equipment packaging

    Use wooden boxes for packaging, assemble packaging boxes, fill cushioning materials, fix equipment, etc., in accordance with the requirements of transportation and storage conditions.
  • 7

    Delivery and installation

    After the equipment is packaged, it will be sent to the customer's designated location. During the installation process, we can choose to send technicians to install on-site, or customers can install and debug according to the video steps, or local agents can help with installation and debugging.
  • 8

    After-sales service

    For equipment warranty, maintenance, upgrades, etc., we will guide customers to learn daily warranty and maintenance in advance, and they can also learn through video guidance, or local agents can provide after-sales service.

Service scope

01

Equipment fault diagnosis and maintenance

After a long period of use, the equipment will inevitably have various faults, such as hardware failure, software failure, communication failure, etc. Our technical support team will provide professional equipment fault diagnosis and maintenance services to ensure that the equipment returns to normal operation as soon as possible.
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02

Equipment performance optimization

In addition to fault repair, our technical support team will also optimize equipment performance to improve the operating efficiency and stability of the equipment. By analyzing and adjusting the equipment performance, problems during the use of the equipment can be effectively reduced.
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03

Equipment upgrade and update

With the continuous upgrading and updating of equipment technology, the equipment needs to be upgraded and updated to adapt to new needs and technical requirements. Our technical team will provide customers with equipment upgrade and update services to ensure that the equipment remains in good operating condition.
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04

Equipment spare parts replacement

During the use of equipment spare parts, aging, damage and other problems may also occur. Our technical team will provide customers with equipment spare parts replacement services to ensure that spare parts can be quickly replaced when the equipment encounters problems.
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Service process

Customer submits service request

Customers can submit equipment technical support service requests by phone, email, online consultation, etc.

Technical support team confirms service requirements

Our technical support team will confirm service requirements based on the demand information provided by the customer, and evaluate the difficulty and time limit of the service.

Technical support team dispatches engineers

Based on the specific situation of the service requirements, our technical support team will dispatch professional engineers for on-site services.

On-site service

Engineers will conduct equipment fault diagnosis, maintenance, performance optimization, spare parts replacement and other services on-site to restore the normal operation of the equipment.

Service report

After the service is completed, our technical support team will provide a service report, including service process problem analysis, maintenance methods, spare parts replacement and other information, so that customers can understand the service process and equipment status.

Service guarantee

Our equipment technical support plan will provide the following guarantees:

24-hour customer service support

Provide customers with all-weather technical support through telephone, email, online consultation and other means.

High-quality technical team

Our technical team is composed of professional engineers with many years of experience in equipment maintenance and optimization, and can provide high-quality technical support services.

Quick response and service

Our technical support team will respond and dispatch engineers to the customer site as soon as possible according to customer needs to solve equipment problems in the shortest time.

Ensure quality and reliability

Guarantee quality and reliability Our technical support team will ensure service quality and reliability to ensure the safe and stable operation of customer equipment.